If there has been an agreement between merchant and customer to do a refund, then our system can help facilitate the process. Payment methods that can be refunded are credit cards, Shopeepay, and QRIS. For other payment methods, the refund process funds to customers can be made directly from the merchant to the customer. Please contact our Customer Service at 0877-7780-7007 (WhatsApp) or [email protected] (email) to assist with the refund process.