Make sure you stay calm if you receive an error payment report from a customer. This might happen because the partner bank's system is verifying the card used to pay. Please repeat the payment several times. If the payment is still unsuccessful with the same card, then do payment by another card. For certain cases that require further handling, please contact our Customer Service at 0877-7780-7007 (WhatsApp) or [email protected] (email). We are ready to help by providing the best solution.